Return Policy

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 10 days of receipt for a full refund or exchange.

Conditions for Returns

• Items must be in their original condition, unworn, and with all original tags and packaging.
• Custom-made or personalized items are not eligible for return.
• Clearance items are final sale and cannot be returned.

Return Process

1. Contact our customer service team at customerservice@tuzion.com to initiate a return.
2. You will receive a return authorization number and further instructions.
3. Ship the item back to us using a trackable shipping method. We are not responsible for lost or damaged returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original method of payment.